So I recently had work done on my car to the tune of $600.00 which included but was not limited to, repairing the driver's side power window and an oil leak. Days after the repair I notice that the door panel on the door (where the window had just been repaired) had been put on wrong, leaving gaps between the panel and the door. I call the dealership and arrange to drive BACK IN to the service department so that they can fix their problem. With kids in tow I return so they can get it right. They do not offer to pay me an hourly service fee for MY TIME but they fix the panel in about 10 minutes.
THEN, more days pass and I notice that my car is STILL leaking oil on the driveway. I call again and get an ambivalent service guy with the personality of pee-soaked toilet paper who directs me to the appointment clerk to set something up (for something that should already be done, mind you!!!). I make the appointment but ask for the service manager and leave a message that makes it very clear I am not impressed with this operation.
The next day I am contacted by the assistant service manager (guess I'm not important enough for the real guy) and he falls all over himself apologizing. He tells me to come right in, if possible, and he will personally look my car over. SO---I round up the kids AGAIN and we make our way to Ray Carter Kia. We are met by the assistant mgr. who drives the car back right away and 10 minutes later is telling me that he did not find a problem. He suggests that the leaking could be left over spill from a recent oil change with them but he has added a dye to my oil, just in case, and would like to see my car again in a few days. He does not offer to pay me an hourly service fee but does offer a free oil change. I'm impressed and I like him. He's a little much with the sweetness and humility but he'll do, I think.
Then he does it.
I don't even see it coming and I'm SO not prepared.
He asks if I am married or in a relationship to know whether or not he needs to make a call to my "man" in order to apologize for jeopardizing this poor damsel standing before him.
Instantly, I've gone from a fellow human being, a customer in need-- to a set of tits.
Thanks a lot James.
Friday, August 05, 2005
Car Trouble
Posted by Tina at 9:55 PM
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